Troubleshooting

The Vivado IP Cores’ Distribution is currently a beta release. If you experience issues with the IP Cores delivered in the Distribution or want to provide feedback, please reach out to our technical support. Before reaching out to our technical support, please consider the following:

For FrontPanel-AXI boards, the Troubleshooting & Debugging page in the FrontPanel AXI HDL documentation covers AXI error codes, board-specific build notes, and diagnosing with the returned counts. This guide covers issues with the IP Cores’ Distribution and IP Integrator.

Our technical support does not provide support with the Vivado toolchain. Please refer to Vivado’s documentation for this. Please see the following related Vivado toolchain documentation:

• Designing with IP
• Using IP Integrator

When reaching out to our technical support regarding the Vivado IP Cores’ Distribution, please include the following information:

1. Version of our Vivado IP Cores’ Distribution
2. Version of Vivado
3. Version of FrontPanel SDK
4. Board and, for FrontPanel-AXI boards, bandwidth mode
5. Operating system
6. Description of the issue
7. Reported errors or messages associated with the issue
8. Steps to recreate the issue

Once you have drafted the information above, please reach out to our technical support at [email protected]